- There is no limit on the number of purchases per year
- There is no limit of value ($) per purchase
- The maximum weight limit per purchase is 50 kg
- In general, the rule is that there is no limit on the quantity of items in a purchase. The exceptions are specific products that require a special permit.

With Visa, Master and American Express credit cards or through PayPal.

The purchase can be paid in a single payment or with money in your account through PayPal

Yes, you can pay with a local or foreign card as long as it is Visa, Master or American Express.

1. Choose your desired products through our search engine or from our available categories. If you want to add more units of the same item, simply click on the plus (+) button or modify the number you want to receive. Remember that you cannot buy more than 3 identical products.
2. Click “Add to Cart” to add the product to your shopping cart.
3. Repeat steps 1 and 2 if you want to add other products to your cart.
4. Check your shopping cart to make sure the products added are correct. To proceed, press “Start Purchase.” If there is something you want to modify, you can edit the quantities or delete them.
5. Complete the form with personal information, shipping information and payment method. In this last step you must select the payment method you prefer: credit card, debit card, etc. Finally, press "Finalize purchase"
6. You will receive an email confirming your purchase, followed by a second email with the shipping information and that's it! You have already purchased from …

Find it through our search engine by typing the product word or choosing the category to which it belongs. You can also use our drop-down product menu.

If you want to remove a product from your cart, you must decrease the quantities to 0, which appears just to the right of the chosen product.

Once the purchase has been completed and approved, you will receive an email confirming your order.

There is no minimum amount

In these cases, you need to contact our customer service center.

YES! All purchases you make on our website are 100% secure.
Stanley devotes its utmost attention to the security of online payments.

Your bank details are protected and encrypted using the most advanced technology, which is why they will be sent to our server in encrypted form using the SSL (Secure Socket Layer) protocol and will be transmitted in a completely secure environment to our bank.

We do not record this data at any time.

In the product you will have the option to request that we notify you when the stock is replenished.
You will receive the stock arrival notice at the same email address you entered.

Once the purchase is made and payment is approved, you will receive the corresponding invoice by email. Please remember to also check your spam or junk mail.

Shipping time is up to 7 business days.

If you placed an order with us, you can always check the status of your order by logging into your customer account.

1. To log in to your account, enter your username and password

2. Once you're logged in, you'll see a list of your most recent orders under "Order History."

3. Select the order number to view the order details. If your order has been shipped, you will also be able to find the tracking code.

Please also remember that you will receive status updates on your purchase order via email once the post office has received your package.

The order is sent by private courier with a frequency of 3 weekly flights.

This ensures that the order arrives in Costa Rica within 48/72 business hours.
From there, your order is sent to our warehouse to be delivered to your home within the established time of up to 7 business days.

Once your order has been shipped from our warehouses, you will receive an email to let you know that your package has been shipped and is on its way to your home or collection point. In the email we will include a link with which you can track the package and you will be able to see at all times where your order is. In addition, in MY ACCOUNT , in the My orders section, you also have detailed information and a Shipment Tracking link.

Shipping cost is included in the total amount paid to
at the time of purchase. To know more details it is necessary to complete the
delivery data prior to payment.

The maximum period to make this request is 30 days from receipt of the order, provided that the purchased item is in perfect condition (unused, in its original packaging and box). Remember to keep the purchase invoice to validate the guarantee.

The maximum period to make this request is 30 days from receipt of the order. If this time has passed, all our products are guaranteed against manufacturing defects (not including bumps, scratches, missing parts).

Once we process your return, we will refund your money and send you a confirmation. We will refund the amount according to the payment method you used. As it is a credit card, the crediting times will depend on the issuing bank and you will see this reflected on your card statement.

If you choose to return or exchange a product, it must be in its original packaging and box and in perfect condition. Use new packaging to ensure that no labels or adhesive tape are stuck to the product's original packaging and stick the label on the outside of the package if requested.

You can contact our customer service center available on our official website via chat or in the contact section.

All products purchased on the website have a lifetime warranty and cover manufacturing or quality defects only when they have been used for the purpose for which they were manufactured. It does not cover defects resulting from improper use or abuse of the product such as bumps or scratches. To validate the warranty, the purchase invoice is required.

Fill out the form on the website with all the requested information and an agent from the sector will contact you to indicate the steps to follow in case the claim applies.

To verify that the thermos you are going to buy is an original Stanley, you can take into account the characteristics of the brand. These characteristics are the following:

Label indicating its quality

All original Stanley thermoses have a label from the body responsible for certifying the quality of products in each country, which verifies that the steel used to manufacture the product is BPA FREE.

In other words, this label guarantees the healthiness of the product, indicating that it is made from materials that are suitable for contact with food. Of course, original Stanley thermoses have this label, while imitations may not have it.

Manufacturing data

In addition to the label mentioned above, you can also check the originality of the thermos by looking at the manufacturing data found on the base of the thermos.

If you look at the base of your thermos you will find the BPA FREE steel label and also the manufacturing data printed on the steel. Imitations usually also have this data but engraved with a laser.

Country of manufacture (Origin)

Another factor you may want to consider is that while Stanley is an American company, all of its products are manufactured in China.

Many of the imitations come from factories in Brazil. So if someone tries to sell you a Stanley thermos from Brazil, be on the lookout because it is an imitation.

Design

One of the most distinctive features of Stanley thermoses is their style and design. Their sober colours, such as the brand's signature green, burgundy and white, among other options, are typical of this company.

If you find a Stanley thermos with bright prints or colors, it is probably a fake.

Weight of the thermos

A key feature of Stanley thermos flasks is their double layer of steel, which helps to maintain the temperature of drinks for longer. For this reason, original Stanley thermos flasks can be a bit heavy.

On the contrary, imitations do not have this double layer and are lighter, so this factor can also help you recognize an original from an imitation.

User manual

In addition to everything we have already mentioned, each of the original Stanley thermoses comes with a user manual and recommendations for its care.

The original thermoses come with this manual, which is usually quite extensive because it contains instructions in several languages.

Usually imitations, if they have a manual or something similar, have a simple sheet with some instructions, generally only in Chinese.

Inside the thermos

Inside the thermos you can see a weld that looks like a seam. This weld is not harmful to health and will help you confirm that it is an original.

Preheat or precool the inside of your product with warm or cold tap water.

Let sit for five minutes. Empty and immediately fill with your favorite hot or cold beverage.

Finally, secure the stopper and lid as quickly as possible to prevent heat loss.

All Stanley products comply with Prop 65 and FDA requirements. Additionally, all contact surfaces are guaranteed to be safe and BPA-free.

The steel we use (both virgin and recycled) for most of our products is 18/8 or grade 304, also known as food-grade stainless steel.

Like all our products, our stainless steel items must pass rigorous health and safety tests before being made available to the public.

We do not recommend putting milk or dairy products in our vacuum bottles or food jars for long periods of time as bacteria can grow at specific temperatures.

Fermentation of foods and beverages can also cause pressure to build up over time.

Using dry ice in a sealed container is not recommended as the rapid evaporation of CO2 from solid to gas can produce unwanted pressure within your product. Proceed with caution at your own risk.

You can use any soft brush to clean the product. Do not use a metal brush as it may scratch the stainless steel surfaces.

1. Fill with warm water and mild detergent.

2. Let it sit for 5 minutes.

3. Wash with a soft, damp cloth or sponge.

4. Rinse and dry with a clean towel.

5. Your product may need a deep clean from time to time. For this, we recommend soaking a mixture of one part baking soda and one part warm water for up to an hour, then rinsing this mixture off and cleaning with a mild detergent.

To clean your product, we recommend washing it with warm water and a standard non-abrasive household cleaner.

These cleaners can be applied with bristle brushes, sponges or clean cloths.

Soaking the product in a mixture of warm water and baking soda may also help.

Some customers have reported that a soak in white vinegar or lemon juice also removes stains and odors.

After using cleaners, always wash the product thoroughly as recommended in our care and use instructions. Repeat as necessary until stains or odors are gone.

A stainless steel cleaner or polish can also be used on stainless steel products.

The vast majority of our products are made from stainless steel. Even for items where stainless steel is not the main body material, there may still be stainless steel in hinges, handles and other places.

As a result, it is not recommended that you place our products in the microwave. Doing so may cause damage to your product and appliance.

We do not recommend this as liquids expand as they freeze and your item will not return to its original shape.

This expansion can result in damage to your product that will affect its functionality, temperature and seals.

When properly cared for, our products are made from high quality stainless steel and will last a lifetime.

If you notice corrosion that appears to be rust, it could be free iron particles, dirt, or debris that have contaminated the surface.

A standard non-abrasive household cleaner can be used to loosen surface contaminants, removing these particles.

These cleaners can be applied with bristle brushes, sponges, or clean cloths. A stainless steel cleaner or polish can also be used.

Soaking the product in a mixture of warm water and baking soda, white vinegar, or lemon juice may also help.

Repeat as needed to achieve desired result. After using cleaners, always wash the bottle thoroughly as recommended in our care and use instructions.

Stanley thermoses have a temperature curve. This varies depending on the model, so we will take the 1-litre thermos as an example. If we fill it with water at 100°C, it will take 24 hours for the temperature of the liquid to reach 60° (minimum temperature of a hot liquid).

This result is obtained with the thermos filled and hermetically sealed.

Stanley thermoses are made with a double layer of 18/8 stainless steel, ideal for withstanding high temperatures.

Built to last, its thick steel outer wall can withstand bumps and drops better than any other thermos on the market.

Vacuum insulation is the process by which air is removed between the outer and inner walls of the thermos.

In this way, the transfer of thermal energy by convection is avoided.

Double-wall insulation consists of an inner and outer wall that form a vacuum chamber.

Drinks maintain their temperature longer compared to a single-walled container.

It also prevents perspiration (although some condensation may occur if they go through an extreme change in temperature).